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Have questions about MealMetrics? Need help with the app? We're here to help. Reach out to us through any of the channels below.
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Response Time
We typically respond to all inquiries within 24 hours during business days. For urgent technical issues, please include “URGENT” in your subject line.
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Frequently Asked Questions
How accurate is the AI food recognition?
Our AI achieves high accuracy by using OpenAI's advanced GPT-4 Vision model. However, we recommend reviewing and adjusting results when needed for the most accurate nutrition tracking.
Is my food data private and secure?
Yes, your data is stored securely with encryption. Photos are processed for analysis but not permanently stored on external servers. Most data remains on your device for privacy protection.
Can I export my nutrition data?
Absolutely! You can export all your meal data and nutrition history through the app settings in a standard format that you can use with other health tracking tools.
Does MealMetrics work offline?
The app works partially offline for viewing your existing data and logging simple entries. AI food analysis and barcode scanning require an internet connection.